{"id":3341,"date":"2020-01-08T21:54:09","date_gmt":"2020-01-08T20:54:09","guid":{"rendered":"https:\/\/sslsites.de\/dev.systag-deutschland.de\/?page_id=3341"},"modified":"2025-11-24T17:23:32","modified_gmt":"2025-11-24T16:23:32","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/www.systag-deutschland.de\/en\/contact\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"

[et_pb_section fb_built=”1″ _builder_version=”4.16″ custom_padding=”0px||0px|||” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_row column_structure=”3_5,2_5″ use_custom_gutter=”on” gutter_width=”1″ make_equal=”on” _builder_version=”4.16″ width=”100%” max_width=”1366px” custom_margin=”||||false|false” custom_padding=”15px||||false|false” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”3_5″ _builder_version=”4.16″ global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_text _builder_version=”4.16″ custom_padding=”||15px||false|false” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n

Here you can find answers to the most frequently asked questions:<\/h4>\n

[\/et_pb_text][et_pb_accordion open_toggle_background_color=”#ffffff” closed_toggle_background_color=”#ffffff” icon_color=”#e02b20″ use_icon_font_size=”on” icon_font_size=”41px” admin_label=”Test” module_class=”toggle_custom” _builder_version=”4.27.4″ toggle_level=”h4″ custom_padding=”||||false|false” hover_enabled=”0″ border_width_all=”0px” border_color_all=”#e02b20″ border_width_bottom=”1px” locked=”off” global_colors_info=”{}” theme_builder_area=”post_content” sticky_enabled=”0″][et_pb_accordion_item title=”How do I contact Support?” open=”off” open_toggle_text_color=”#e02b20″ _builder_version=”4.16″ body_font=”|600|||||||” body_text_color=”#555665″ width=”100%” border_width_top=”1px” global_colors_info=”{}” toggle_text_color=”#e02b20″ toggle_level=”h3″ toggle_font=”|600|||||||” toggle_font_size=”20px” toggle_line_height=”1.4em” theme_builder_area=”post_content”]<\/p>\n

You can reach us at support@systag.ch<\/a><\/span>\u00a0or +41 (0)848 704 54 0 during normal office hours, but we recommend that you send your inquiry by e-mail. We can help you much more effectively if we first activate your installation on our test computer and have a clear and precise view of your system\u2019s configuration.<\/span><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”What data is required for a support case and where can I find it (by SupportX)?” open_toggle_text_color=”#e02b20″ _builder_version=”4.27.4″ body_font=”|600|||||||” body_text_color=”#555665″ width=”100%” border_width_top=”1px” global_colors_info=”{}” toggle_text_color=”#e02b20″ toggle_level=”h3″ toggle_font=”|600|||||||” toggle_font_size=”20px” toggle_line_height=”1.4em” theme_builder_area=”post_content” open=”off”]<\/p>\n

    \n
  1. It is best to start the “SupportX” tool on your PC. This will compress all the required data into a ZIP file, which you can email to support@systag.ch<\/a>.<\/li>\n
  2. The “SupportX” tool can be run from C:\\FlexySys\\General\\App\\SupportX.exe
    (requires FlexySys R3.2 or higher)<\/li>\n
  3. The “SupportX” tool can also be downloaded by the following link:\u00a0 SupportX download<\/a>\u00a0 as a zip-file.
    Unzip the file by using the psw: “systag” and copy the “SupportX.exe” to your desktop and run the tool by double click.<\/li>\n<\/ol>\n

    [\/et_pb_accordion_item][et_pb_accordion_item title=”FlexySys hardware compatibility list: Which signals and peripheral devices can I connect to my FlexySys \/ ePAT?” open_toggle_text_color=”#e02b20″ _builder_version=”4.27.4″ body_font=”|600|||||||” body_text_color=”#555665″ width=”100%” hover_enabled=”0″ border_width_top=”1px” global_colors_info=”{}” toggle_text_color=”#e02b20″ toggle_level=”h3″ toggle_font=”|600|||||||” toggle_font_size=”20px” toggle_line_height=”1.4em” theme_builder_area=”post_content” open=”on” sticky_enabled=”0″]<\/p>\n

    The FlexySys hardware compatibility list<\/a> and the ePAT hardware compatibility list<\/a> provide information on which signals and peripheral devices are compatible with FlexySys.<\/p>\n

    Furthermore, this list contains an overview of the available, possible drivers for different laboratory devices.<\/p>\n

    [\/et_pb_accordion_item][et_pb_accordion_item title=”How do I set up a remote support session?” open_toggle_text_color=”#e02b20″ _builder_version=”4.27.4″ body_font=”|600|||||||” body_text_color=”#555665″ width=”100%” border_width_top=”1px” global_colors_info=”{}” toggle_text_color=”#e02b20″ toggle_level=”h3″ toggle_font=”|600|||||||” toggle_font_size=”20px” toggle_line_height=”1.4em” theme_builder_area=”post_content” open=”off”]<\/p>\n

    Please refer to the document “How to establish remote support connection.pdf<\/a>” to find out how to set up a remote session and what requirements are necessary.<\/p>\n

    The prerequisite for remote access is that you can access the Internet from your control PC.<\/p>\n

    IMPORTANT Accessing of your control PC is happens with your explicit permission only. You can follow all of our Support actions online and interrupt the connection at any time.<\/p>\n

    Copying of files to or from your system is done only after you have granted permission to proceed with the data transfer. Data traffic between Systag and your firm is encrypted and cannot be viewed by third parties.<\/p>\n

    [\/et_pb_accordion_item][et_pb_accordion_item title=”No CSV file is written at the end of my experiment!” open_toggle_text_color=”#e02b20″ _builder_version=”4.16″ body_font=”|600|||||||” body_text_color=”#555665″ width=”100%” border_width_top=”1px” global_colors_info=”{}” toggle_text_color=”#e02b20″ toggle_level=”h3″ toggle_font=”|600|||||||” toggle_font_size=”20px” toggle_line_height=”1.4em” theme_builder_area=”post_content” open=”off”]Change the interval for CSV export under System menu _ Options to a value > 0 seconds.[\/et_pb_accordion_item][et_pb_accordion_item title=”No SSD file is written at the end of my experiment!” open_toggle_text_color=”#e02b20″ _builder_version=”4.16″ body_font=”|600|||||||” body_text_color=”#555665″ width=”100%” border_width_top=”1px” global_colors_info=”{}” toggle_text_color=”#e02b20″ toggle_level=”h3″ toggle_font=”|600|||||||” toggle_font_size=”20px” toggle_line_height=”1.4em” theme_builder_area=”post_content” open=”off”]Change the interval for SSD export under System menu _ Options to a value > 0 seconds.[\/et_pb_accordion_item][et_pb_accordion_item title=”The \u00abCooling only\u00bb lamp on my FlexyLab unit illuminates and the acoustic alarm is activated, even though no alarm is visible on the control PC screen!” open_toggle_text_color=”#e02b20″ _builder_version=”4.16″ body_font=”|600|||||||” body_text_color=”#555665″ width=”100%” border_width_top=”1px” border_width_bottom=”2px” global_colors_info=”{}” toggle_text_color=”#e02b20″ toggle_level=”h3″ toggle_font=”|600|||||||” toggle_font_size=”20px” toggle_line_height=”1.4em” theme_builder_area=”post_content” open=”off”]Check whether the emergency STOP button has been unintentionally pressed.[\/et_pb_accordion_item][et_pb_accordion_item title=”How do I order systems, spare parts and brochures?” open_toggle_text_color=”#e02b20″ _builder_version=”4.27.0″ body_font=”|600|||||||” body_text_color=”#555665″ width=”100%” border_width_top=”1px” border_width_bottom=”2px” global_colors_info=”{}” toggle_text_color=”#e02b20″ toggle_level=”h3″ toggle_font=”|600|||||||” toggle_font_size=”20px” toggle_line_height=”1.4em” theme_builder_area=”post_content” open=”off”]<\/p>\n

    Send an e-mail to info@systag-deutschland.de<\/a><\/p>\n

    [\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.16″ global_colors_info=”{}” theme_builder_area=”post_content”][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

    Contact – Frequently Asked Questions<\/p>\n","protected":false},"author":6,"featured_media":2886,"parent":2757,"menu_order":40,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-3341","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"\nFrequently Asked Questions - System Technik Deutschland GmbH<\/title>\n<meta name=\"description\" content=\"Contact FAQ of SYSTAG website. You will find the most frequently asked questions on our products here. 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