Here you can find answers to the most frequently asked questions:
How do I contact Support?
You can reach us at firstname.lastname@example.org or +41 (0)848 704 54 0 during normal office hours, but we recommend that you send your inquiry by e-mail. We can help you much more effectively if we first activate your installation on our test computer and have a clear and precise view of your system’s configuration.
Which details do I need to place a Support inquiry?
- System type (e.g. FlexyLab, FlexyALR or FlexyTSC)
- System number (which is displayed when you move the mouse cursor onto the system screen Systag logo)
- Short problem description
- All relevant data files, such as *.saf, *.slf, *.srf, *.ssd and *.sor – see also Data organisation
Support suggests remote accessing to solve the problem. How does this work, and what preparations should be taken?
No CSV file is written at the end of my experiment!
No SSD file is written at the end of my experiment!
The «Cooling only» lamp on my FlexyLab unit illuminates and the acoustic alarm is activated, even though no alarm is visible on the control PC screen!
How do I order systems, spare parts and brochures?
Send an e-mail to email@example.com