Here you can find answers to the most frequently asked questions:
How do I contact Support?
You can reach us at support@systag.ch or +41 (0)848 704 54 0 during normal office hours, but we recommend that you send your inquiry by e-mail. We can help you much more effectively if we first activate your installation on our test computer and have a clear and precise view of your system’s configuration.
Which details do I need to place a Support inquiry?
- System type (e.g. FlexyLab, FlexyALR or FlexyTSC)
- System number (which is displayed when you move the mouse cursor onto the system screen Systag logo)
- Short problem description
- All relevant data files, such as *.saf, *.slf, *.srf, *.ssd and *.sor – see also Data organisation
Support suggests remote accessing to solve the problem. How does this work, and what preparations should be taken?
Prerequisite for remote accessing is that the internet can be accessed from your control PC. You will find the necessary software and a brief instruction manual explaining the further procedure at www.systag.ch.
IMPORTANT Accessing of your control PC is happens with your explicit permission only. You can follow all of our Support actions online and interrupt the connection at any time.
Copying of files to or from your system is done only after you have granted permission to proceed with the data transfer. Data traffic between Systag and your firm is encrypted and cannot be viewed by third parties.
No CSV file is written at the end of my experiment!
Change the interval for CSV export under System menu _ Options to a value > 0 seconds.
No SSD file is written at the end of my experiment!
Change the interval for SSD export under System menu _ Options to a value > 0 seconds.
The «Cooling only» lamp on my FlexyLab unit illuminates and the acoustic alarm is activated, even though no alarm is visible on the control PC screen!
Check whether the emergency STOP button has been unintentionally pressed.
How do I order systems, spare parts and brochures?
Send an e-mail to shop@systag.ch